Frequently Asked Questions
Q: Where can I find the nearest Argon 18 retailer?
A: You can find the closest retailer in your area by going on our website in the Retailers section.
http://www.argon18bike.com/retailers/find-a-retailer.html
Q: Where can I get a copy of your catalogue?
A: We do not print the catalogue anymore. Argon 18 is a company that encourages on eco friendly attitude. Accordingly all of our older catalogues can be downloaded in pdf from our website.
http://www.argon18bike.com/faq-en-ca.html
The complete catalogue for the current year is on our website.
http://www.argon18bike.com/velo.html
Q: Can I buy a frame directly from your offices in Montréal?
A: It is not possible to buy directly from our headquarters. You should visit one of our authorized retailers for assistance regarding all of our products. You will find the list of our authorized retailers on our website.
http://www.argon18bike.com/retailers/find-a-retailer.html
Q: Can you send me your price list for all your products?
A: Only our authorized retailers have access to this kind of information. Visit one of our retailers for more information about the prices and benefits of our products. You will find the list of our authorized retailers on our website.
http://www.argon18bike.com/retailers/find-a-retailer.html
Q: Where can I find your clothing and apparel?
A: You can find our clothing line via our authorized retailers worldwide. Keep in mind that the availability of some products can be very limited. You can always ask our dealers if they have the product you are looking for in stock, or if they can order stock for you. You will find the list of our authorized retailers on our website.
http://www.argon18bike.com/retailers/find-a-retailer.html
Q: What frame size will best fit me?
A: Although it would be simple to tell you which bike size would best fit you, a good fit is the basis for a good ride. Your dealer is the best source for an accurate and professional fitting service. You will find the list of our authorized retailers on our website.
http://www.argon18bike.com/retailers/find-a-retailer.html
You will find the sizing chart in pdf for our products in the AFS Geometry tab.
Q: I need some new decals for my old Argon 18 bike, where can I find some?
A: The application of the decals we use is water based and the decals left after production cannot be applied outside the factory. We are sorry but we cannot comply with your request.
Q: I have a problem with my bike. I think it is a warranty issue, what should I do?
A: Bring your bike to your local authorized retailer. The retailer will make an assessment of the problem and if it is covered under our warranty policy, he will communicate with us about the procedure. You will find the list of our authorized retailers on our website.
http://www.argon18bike.com/retailers/find-a-retailer.html
Q: Where do I send my sponsorship request?
A: All sponsorship requests are treated by your local authorized retailer or your local distributor.
Q: How can I register my warranty?
A: You can register your warranty on our website.
http://www.argon18bike.com/guarantee-subscription.html
or
You can go to the authorized retailer that sold you the product. You will find the list of our authorized retailers on our website.
http://www.argon18bike.com/retailers/find-a-retailer.html
Q: Is the warranty applicable to a second owner?
A: Only the first owner is covered by our warranty.
Q: Can I buy your products online?
A: Some of our retailers do sell some of our products online. You will find the list of our authorized retailers on our website.
http://www.argon18bike.com/retailers/find-a-retailer.html
Q: I want to buy an Argon 18 product online. Is the warranty applicable?
A: The warranty is only applicable if an authorized Argon 18 dealer sells the bike. Some of our retailers do sell our products online. You will find the list of our authorized retailers on our website.
http://www.argon18bike.com/retailers/find-a-retailer.html
Q: Do you make frames especially for women?
A: Here at Argon 18 we believe that with the AFS geometry and accessories available on the market, you can fit any type of person on the bike, whether a man or a woman.
The AFS geometry fulfills two objectives:
- To ensure optimized road handling in all frames of every size.
- To maintain well-balanced ergonomics in all frames of every size.
Q: I want to try an Argon 18 bike. Do you offer demo rides?
A: You can go on our website for further info about our demo rides.
Q: Where can I find a new derailleur hanger for my Argon 18 ride?
A: Ask your local authorized retailer. You will find the list of our authorized retailers on our website.
http://www.argon18bike.com/retailers/find-a-retailer.html
Q: I need a new headset for my Argon 18 ride. How do I know which one I need?
A: You will find related information about our frames on our website in the Specifications tab of each bike.
http://www.argon18bike.com/velo.html
Q: What is the weight of your frames?
A: You will find the weight of our frames on our website in the Specifications tab of each bike.
http://www.argon18bike.com/velo.html
Q: Is there a body weight limit for your frames?
A: There is no weight limit for our frames. It all depends on how you want to use your ride. Each of our bikes has different properties. Our authorized dealers will be able to suggest different bikes depending on your preferences.
Q: I have Argon 18 running in my veins. I love Argon 18 so much I want to work for you. To whom should I address my Curriculum Vitae?
A: We are always looking for motivated people, even more if you bleed Argon 18. How often to do meet someone with something else than plain blood in their veins. Send us your CV to info@argon18bike.com to the attention of Human Resources.
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